Refund policy
RETURN AND REFUND POLICY
Last updated: August 3, 2026
This Return and Refund Policy applies to business-to-business wholesale orders placed with Lanjing MFG. It is subject to any mandatory laws or legal rights that cannot lawfully be excluded or limited.
1. Claim deadline
Claims concerning shortages, incorrect items, visible transit damage, or product quality issues must be submitted within 7 calendar days after confirmed delivery.
Claims submitted after this period may be rejected where the issue can no longer be reliably verified.
2. Required evidence
A complete, continuous package-opening video is required for shortage, incorrect-item, visible-damage, and quality claims.
The video must clearly show:
- the unopened carton;
- the shipping label;
- all sides of the package;
- the complete opening process;
- all contents removed from the carton; and
- the specific issue being claimed.
The buyer must also provide, where applicable:
- the official order or confirmation number;
- carton and package labels;
- packing-list details;
- clear product photos or videos;
- product name or SKU;
- color and size information; and
- the affected quantity.
Incomplete, edited, interrupted, or unclear evidence may prevent us from verifying the claim.
3. Shortages and incorrect items
If a shortage or incorrect-item claim is approved, the normal remedy is to add the verified missing or replacement items to the buyer’s next order.
The final remedy and quantity will be confirmed in writing before implementation.
4. Product quality claims
Minor color differences, normal manufacturing tolerances, manual measurement differences, and reasonable batch-to-batch variations are not automatically considered defects.
For an approved material or workmanship issue, the normal remedy is replacement added to the buyer’s next order, unless another solution is agreed in writing.
Products that have been worn, washed, altered, repaired, relabeled, resold, or otherwise changed after delivery may not be eligible for a quality claim where the change prevents reliable verification.
5. Non-quality returns
Because international return shipping is costly and wholesale products are supplied for resale, non-quality returns are generally not accepted.
Non-quality reasons include, but are not limited to:
- change of mind;
- buyer preference;
- slow resale or unsold inventory;
- incorrect size, color, style, or quantity selected by the buyer;
- changes requested after the order has been confirmed; and
- reasons unrelated to a verified shortage, incorrect item, visible damage, or quality issue.
6. Return authorization
No goods may be returned without prior written authorization from Lanjing MFG.
Unauthorized returns may be refused, rejected, or held without processing. Sending goods back without written approval does not automatically create a right to replacement, credit, or refund.
7. Sea-return arrangements
A sea-return arrangement may be considered only when agreed in writing before the goods are shipped back.
The written agreement must confirm:
- the approved return address;
- the approved shipping method;
- the products and quantities being returned;
- the party responsible for freight, duties, taxes, customs charges, and related costs; and
- the remedy to be provided after inspection.
8. Inspection of approved returns
Approved returned goods may be inspected after receipt.
The final remedy may be adjusted if the returned quantity, product condition, or reported issue does not match the approved claim or the evidence previously provided.
9. No unauthorized deductions or charge offsets
Buyers must not deduct a disputed or claimed amount from an unpaid balance, current invoice, or future payment unless Lanjing MFG has confirmed the deduction in writing.
10. Refunds and other remedies
Replacement with the buyer’s next order is the normal remedy for approved wholesale claims.
Where a refund, account credit, partial refund, or other remedy is agreed, the amount, method, timing, and applicable conditions will be confirmed in writing.
Any refund that is approved will be processed through an available method agreed by both parties. Processing time may depend on the payment provider, bank, currency, and transaction method.
11. Contact for claims
Email: support@lanjingmfg.com
WhatsApp: +86 182 2180 0251
All claims must include the official order number or confirmation number and the supporting evidence described above.