WHOLESALE FAQ
HOW OUR ORDERS WORK
Key information for boutiques, resellers, online sellers and wholesale buyers ordering from LANJINGMFG.
What is the standard wholesale MOQ?+
The standard mixed wholesale MOQ is 25 garment pieces per order.
Can I mix brands, styles, colors and sizes?+
Yes. Eligible products may be mixed in the same order. Different brands, product types, colors and sizes can be combined to reach the 25-piece minimum.
How are two-piece sets counted?+
A two-piece set counts as two garment pieces toward the mixed MOQ.
Do I pay immediately after submitting an order?+
No. Submit the order first. Our team will confirm product availability, colors, sizes, final wholesale price and shipping cost. Do not send payment until the final amount is confirmed.
How is shipping calculated?+
Shipping is quoted after order review based on total quantity, weight, carton count, destination, postal code and selected shipping method. A zero shipping amount at initial checkout does not mean free shipping.
How quickly are ready-stock orders dispatched?+
Ready-stock orders are normally prepared for dispatch within 2–5 business days after payment and final order confirmation.
What are the estimated transit times?+
Air shipping is generally estimated at 7–12 days after dispatch. Sea shipping is generally estimated within 25 days after dispatch. These are reference estimates and are not guaranteed delivery dates.
Can I request QC photos or videos?+
Yes. QC photos or videos can be provided before shipment when requested and agreed during order review.
What evidence is required for a claim?+
A complete package-opening video, carton labels, packing details and clear photos or videos of the issue are required. Claims must be submitted within 7 calendar days after confirmed delivery.
Do you accept non-quality returns?+
Because international return shipping is costly, non-quality returns are generally not accepted. Any sea-return arrangement or replacement solution must be agreed in writing before goods are sent back.
How are shortages, wrong items or quality issues handled?+
After evidence is reviewed and the claim is approved, the normal remedy is replacement added to the buyer's next order. Other arrangements may be agreed in writing case by case.
How can I contact the team?+
WhatsApp: +86 182 2180 0251
Email: support@lanjingmfg.com
Business hours: 07:00–17:00 China Standard Time (UTC+8).
Need help with a product, order or shipping quotation?
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